Details:

Most of our products are handmade and personalized. We ensure all the orders are processed within 2-3 business days.. We work closely with local shipping providers and follow their delivery timings. Some shipment providers may not deliver over the weekends or holidays. In case of high volume of orders, you may expect few delays. We shall update our delivery schedules on our website time-to-time. In case of delay, we shall also inform you via e-mail.

Shipping rates and delivery estimates

The following shipping charges for your order will be calculated and displayed at checkout.

 

Shipment method	Estimated Time to Ship	Shipment cost
Domestic Shipping
Standard Shipping	3-5 business days	Free
FedEx Express Shipping	1-2 business days	$20.99
International Shipping
Standard Shipping	3-4 Weeks	Free
FedEx Express Shipping	1-2 business days	$20.99

 

* Disclaimer: We closely work with your local shipping providers. In case of delays, we shall reach out to you and let you know. We focus on delivering your packages on time. However, you may expect delays when the volumes are high.

Shipment to P.O. boxes or APO/FPO addresses

We recommend you to please provide your physical address details. PO Box/APO/FPO addresses are not advised for the delivery. In case of lost delivery, we may not be able to help, if you have provided a PO/APO/FPO address.

Shipment confirmation and order tracking

We are always as excited as you are about your shipments. We make sure to send the tracking numbers as soon as your products are shipped.

Customs, duties, and taxes

CurliTail is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

CurliTail is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We offer shipping services to all the countries in the World. All the International shipments shall be delivered in 3-4 weeks from the date of order.

Returns Policy

Most of our orders are customized and personalized to suit your requirements. We may not be able to accept any returns on the product. But in case you have a problem with your order kindly reach out to us at support@curlitail.com. We shall try our best to resolve your issue.